Refund Policy

Eligibility for Refunds

Refunds are applicable under the following conditions:

• If the service or course has not been accessed or started.
• If a technical issue on our platform prevents you from accessing the purchased service, and the issue cannot be resolved within 7 business days.
• For cancellations requested within 7 days of payment for services that haven’t been utilized.

Non-Refundable Items

The following are non-refundable:

• Fees for completed or ongoing internships, courses, or hackathons.
• Payments made for digital products, including downloadable resources or certificates.
• Customized or personalized services.

Refund Request Process

To request a refund, please follow these steps:

1. Contact us at support@zidio.com with the subject line: “Refund Request.”
2. Provide your order ID, payment receipt, and reason for the refund.
3. Our team will review your request and respond within 5 business days.

Refund Method

Refunds will be processed back to the original payment method. Processing may take 7-10 business days, depending on your bank or payment provider.

Refund Timeframe

Refund requests must be submitted within:

• 7 days of payment for courses or hackathons not accessed.
• 14 days for technical issues that render the service inaccessible.

Cancellations

Refunds will be provided for services canceled prior to access or participation. No refunds are provided for cancellations after accessing the service or participation in an event.

Exclusions and Disclaimers

Refunds are not provided for failure to complete a course, internship, or hackathon due to personal reasons. Zidio reserves the right to decline refund requests if evidence of misuse, policy violation, or false claims is found.

Contact Information

If you have any questions regarding this refund policy, please contact us:

• Email: support@zidio.com
• Phone: +91 8455807965